FAQ

About Our Products

Q: Why the heck should I buy Elegant Lashes?
A: QUALITY. SELECTION. VALUE. And we take those words VERY seriously.
Elegant Lashes® sells only the world's best-quality false eyelashes and eyelash extensions, because your reputation as a professional makeup artist depends on the quality of the products you use, and your clients only deserve the absolute best. When it comes to selection, nobody beats us, and other brands won't dare to come near the prices we sell our products at. We don't need to jack up our prices to prove our worth - our QUALITY SPEAKS FOR ITSELF. We're here to provide professionals with high-end products at prices you can't resist, so you can keep doing what you love without breaking the bank.

mac false eyelash dupe

Q: What is Elegant Lashes?

A: If you’ve never heard of us, click here. You’ll be glad you found us.


Q: What’s the difference between Elegant Lashes and MAC, Sephora, Shu Uemura, etc.?
A: Nothing and everything - they all come from our factory, but we don't believe in overcharging customers just to make ourselves look like big shots. Elegant Lashes® false eyelashes are made of Premium 100% Natural Human Hair and are the highest quality in the market, because we've partnered with the best manufacturer in the industry. We also cut out the middleman so our lashes are much more affordable, at less than a third of the cost of department store and designer-brand lashes. What you get is the highest quality false eyelashes at an unbeatable value. (Here’s a comparison chart if you don’t believe us.)

 

 

Ordering/Purchasing

Q: I'm a professional MUA/salon owner/dance team. Do I get discounts?
A: You already are! Our entire website is deeply pre-discounted for pros, with an automatic savings of up to 80% off our competitors' prices. No application or coupon codes necessary - simply shop, get out, and go on to your next gig with the assurance that you got an awesome automatic pro discount on the highest-quality lashes at the lowest possible prices. Not a professional? Consider yourself lucky - you've just hit jackpot. 


bulk false eyelashes human hair Elegant Lashes triple pack eyelashesQ: Why can't I buy just one pair of eyelashes?
A: We're a site dedicated 100% to professionals. Individually packaged lashes are bulky, terribly wasteful, and just plain don't make sense for makeup artists and industry professionals who go through multiple lashes a day.
By placing multiple pairs of lashes in one case, you get lashes at a significantly lower unit cost, we're taking up less space in your makeup kit, using less packaging, and minimizing our impact on the environment. Yay!

***Update: As of June 2014, we now sell Single Packs (1 pair of lashes) at full retail price for personal users. (Professionals, please select multi-pair packaging to enjoy automatic pro discounts!)

Q: The lash style I want in black is out of stock! What should I do?
A: Most people overlook the fact that all of our human hair lashes come with a brown counterpart. Using a tinting mascara on brown lashes - not lengthening or volumizing - can help mimic the look you desire in black.

You can also sign up for our In-Stock Notification emails on every product detail page, or look under the Related Products section (it will be just under the descriptions on the product page of whatever lash style you're looking at) and select from your choices there.

 

 

Bulk False Eyelashes

Q: Can I buy false eyelashes in bulk?

A: ElegantLashes.com is the BEST place to purchase bulk false eyelashes year-round! No more driving to the beauty supply store for bulk lashes - order from our pretty site and have your lashes conveniently delivered straight to your home or salon/studio!

 

Q: Why are there 2 empty trays in my 100-pair bulk box?

A: Don't worry! Count the lashes, and you'll find there are 102 trays in total (100 lashes + 2 blank trays). All bulk boxes include 2 extra empty trays for cushioning and protection to ensure your lashes arrive in perfect condition. (50-pair bulk boxes will have 1 empty tray for cushioning and protection.)

 

 

Visitors & First-Time Customers

Q: I’m a first-time buyer and/or false eyelash virgin. Any tips?
A: First of all, welcome to the wonderful world of Elegant Lashes®! If you are unfamiliar with our products, we strongly recommend that you keep to XS/Short (a.k.a., typical false eyelash length) styles for maximum product satisfaction. It is not our responsibility if the lashes you choose do not suit your eyes or your personal taste. Please note: Our lashes run longer than most false eyelash companies because we have a much, much larger selection and we cater to dancers and showgirls who demand that their lashes be seen from a mile away. Our "short" is your "long." Don't say we didn't warn you!

Q: You have so many pretty styles, I can't choose! What are your best sellers?
A: Check out our Lash Kits for convenient 6- or 12-piece sets of our best-selling styles in 100% Natural Human Hair, Under/Lower/Bottom Lashes, Bridal Makeup, Brown Lashes, and Drag/Diva categories. They're a great way to try lots of different styles at once without committing to Triple Packs, and are the perfect introduction to the Elegant Lashes brand.

Q: You guys have a heck of a lot of Indiviudal Lashes. What's the difference and how do I choose which ones are right for me?
A: We made an informative video just for you explaining just that. Watch it here:

 

Payment Questions

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Master Card, American Express, Discover), PayPal, and Money Order (absolutely no personal checks). If you're in a hurry, we strongly suggest using PayPal (make sure you have a PayPal confirmed address!) for the fastest processing.

Q: Can I pay with my Visa/MC/AmEx/Discover gift card?
A: Yes! Make sure your gift card is registered under your name with a valid billing address. Lots of people tend to forget this important step, and that's why their gift cards won't work.

Q: My credit card got declined, but my bank statement shows that money has been taken out. What's going on?
A: Don't worry! This is actually a very common occurrence with unsuccessful credit card purchases. Just remember: if you did not receive an e-mail confirmation for your order, your order did not go through and neither did your payment. The transaction on your bank account may show "pending" for several days, but it will not complete. Call your bank or credit card company for details as every bank has a different turnaround time. Don't start demanding refunds beforehand - it's kind of impossible to refund a payment that never came in. ;P

Q: I'm a retailer re-selling your lashes. Can I be tax exempt?
A: If you are retailer in CA purchasing lashes for re-sale, please email us so we can send you a CA Resale Certificate and set up your account for tax exemption. Otherwise, all orders shipping to CA addresses will be charged sales tax in accordance with CA state law. (No tax for non-CA addresses.)

 

 

About My Order/Delivery

Q: Do you ship internationally?
A: Yes! We ship worldwide and provide a free tracking number with every order. 

Please remember: To avoid paying customs fees/taxes, if you would like to purchase over $400 worth of goods please split your purchase into two separate orders.  

Q: I paid for 3 pairs of lashes, but only received one case of lashes in the mail. Where are the other two pairs of lashes?
A: It’s surprising how often we get asked this question. Open the case. There are three pairs of lashes inside. ;)

Q: Do you offer rush/expedited shipping?
A: Yes! If you need your items sooner, please select Expedited shipping during checkout. All orders placed by 12 PM (noon) PST are shipped out the same day. Orders between $70.00 and $100.00 will be delivered within 2 days via Priority Mail in most US areas. PLEASE USE SAME BILLING & SHIPPING ADDRESSES FOR FASTEST PROCESSING TIME (and to avoid ID Verification process).

Q: Can I change/add something to/cancel my order?
A: Unfortunately, no. Because we process and pack orders right away, it would be nearly impossible to cater to changes. Also, for your protection, we do not store your credit card information in our system, and therefore cannot simply charge you for any additional costs. Please double-check that all the items you desire are in your cart before checkout.

Q: Where is my package?!?!!
A: You can track your package by following these easy steps: 

Log in - click on most recent order # - Tracking Number provided in Order Information
(top left corner, pink link)

Q: My package is marked "delivered" according to the tracking number you gave me, but I still don't have it. What happened?
A: If the package is not in your hands by now, you probably weren't home at the time of delivery and therefore will have to physically pick up your parcel from your local mail carrier. Please understand that we are NOT responsible for lost or stolen packages in any way. (Please see our Store Policy for how to resolve related problems.)

Q: My package was undeliverable and sent back because I put in the wrong address. Help!
A: For all packages that must be re-shipped due to incorrect addresses or failure to pick up from mail carrier, a re-shipping fee of $6.99 or greater (depending on package) will be billed to you via PayPal Money Request. Please pay promptly; packages returned to our warehouse will be re-shipped immediately upon receipt of payment.