Store Policy

PLEASE READ BEFORE MAKING ANY AND ALL PURCHASES!


1. If you are a first time visitor, you must have read and agreed to our Shipping Method and Return Policy before completing your purchase.

2. Please note that once your order is placed, it cannot be changed, corrected or cancelled. We recommend XShort and Short lashes for first-time customers and personal (non-professional) users.

3. We process and ship immediately (same day shipping available if you order before noon Pacific Time), but we do not guarantee the delivery date. Once your merchandise leaves our warehouse, we cannot be held responsible/liable. If you have any problems (e.g., delay, damage, or loss of merchandise), please state your claim immediately to the shipper (USPS/UPS) with the tracking number that we provide you on your order status.

4. Flat-fare shipping rate is based on the weight of eyelash products. Therefore, because of excessive weight, adhesive/remover purchases with either fewer or no eyelash purchases will be billed additional freight charge. Absolutely NO FREE SHIPPING ALLOWED for adhesive/remover only purchases.

5. Please note, your order/payment may be refused/denied or returned with a refund (an 8% transaction fee + shipping will be deducted from your refund) for any of the following reasons:

- If there are any unprocessable orders

- Shipping address/payment mistakes (also, if customer requests refund after providing incorrect address resulting in packages being sent back to us)

- If customer requests refund after failing to claim packages in a timely manner

If freight charge for adhesive/remover only purchases is not paid within 3 days of billing.

 

 

 

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